Last updated: 22 July 2025

1. Data Controller

Analytical Sigma (Pty) Ltd is the data controller for personal data collected through this website. Our registered offices are located in Mbabane, Eswatini and Johannesburg, South Africa. Email: info@analytical-sigma.co.za | Phone: +268 7627 9886 / +27 60 803 0414.

2. Information We Collect

We collect personal data you provide directly when you contact us through our website forms. This includes your full name, email address, company name, phone number, country, service interest, and message content. We also collect technical data automatically, such as IP address, browser type, and device information, through cookies and similar technologies.

3. How We Use Your Information

We process your personal data for the following purposes:

• Responding to inquiries — to reply to your message and provide requested information.
• Service delivery — to schedule consultations and deliver contracted services.
• Security — to prevent spam and abuse using hCaptcha (legitimate interests).
• Analytics — to understand website usage and improve content (only with your consent).
• Support — to provide live chat support through Tawk.to (only with your consent).

4. Legal Basis for Processing

We process your data under the following lawful bases:

• Consent: for analytics, chat support, and scheduling widgets.
• Legitimate interests: for spam prevention (hCaptcha) and website security.
• Pre-contractual steps: to respond to service inquiries before a contract is formed.

5. Your Rights

Under POPIA, the Eswatini Data Protection Act, 2022, and applicable data protection laws, you have the right to:

• Request access to your personal data.
• Request correction of inaccurate or incomplete data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing.
• Request data portability.
• Withdraw consent at any time.

To exercise these rights, contact us at info@analytical-sigma.co.za. We will respond within the statutory timeframe.

6. Data Sharing and Processors

We share your data with the following third-party processors acting on our instructions:

• Resend Inc. — email delivery (United States).
• Google LLC — analytics (United States).
• Tawk.to Inc. — live chat support.
• Calendly LLC. — scheduling (United States).
• hCaptcha Inc. — bot detection (United States).

We have entered (or will enter) Data Processing Agreements with each processor.

7. Data Retention

Contact form submissions are retained for a maximum of 24 months from the date of submission, unless a longer retention period is required by law. After this period, data is securely deleted or anonymized. Emails sent via Resend are retained in accordance with our email retention policy.

8. International Data Transfers

Your personal data may be transferred to and processed in the United States by our third-party processors. We rely on Standard Contractual Clauses (SCCs) issued by the European Commission and appropriate safeguards to ensure your data receives an adequate level of protection.

9. Data Protection and Security

We implement appropriate technical and organizational security measures to protect your personal information, including encryption in transit (HTTPS/TLS), secure API key management, and access controls. We regularly review our security practices to ensure compliance with POPIA and international data protection standards.

10. Cookies and Tracking

Our website uses cookies and similar technologies. Essential cookies are required for the website to function. Non-essential cookies (analytics, functional) are only placed after you provide consent. You can manage or withdraw your consent at any time through the cookie settings panel.

11. Data Breach Notification

In the event of a personal data breach, we will notify the Information Regulator of South Africa and, where applicable, the Eswatini Data Protection Unit within the statutory timeframe, and will inform affected data subjects where required by law. For breach-related inquiries, contact us at info@analytical-sigma.co.za.

12. Complaints

You have the right to lodge a complaint with the Information Regulator of South Africa at complaints@inforegulator.org.za or https://www.justice.gov.za/inforegulator. If you are in Eswatini, you may contact the Eswatini Data Protection Unit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us atinfo@analytical-sigma.co.zaor +268 7627 9886/+268 7970 9231.